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How long does it take to receive my item(s)?
How can I trace my order?
How can I do if I have not received my order?
Is my personal information provided to you fully secured?
Can I put an order if I'm not included in your shipping region?
Will I have my money back for opened /used item?


How long does it take to receive my item(s)?
It depends on the postal service in your area. Most orders will be dispatched within 1-2 days upon receipt of payment. The below information is for your reference. a)Shipping Method:Hong Kong Registered Air Mail (RA) Destination:USA (5-10 days);HongKong and Mainland China(2-6 days) b)Shipping Method:Hong Kong SpeedPost (EMS) Destination:USA (2 -3days);HongKong and Mainland China(1-3 days)

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How can I trace my order?
In fact, all our orders will be shipped out with tracking numbers. However, the record of tracking no. will be updated by Hong Kong Post Office after 14 days from the ship out date. Therefore, you may not trace it instantly. For EMS, tracking no. will be given to you and you can trace it more easily on www.hongkongpost.com.

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How can I do if I have not received my order?
If you haven't received you package over 2 weeks. Please contact us immediately. We will contact the post office as soon as possible. We promise you will get back your money or the product once the Post Office find out the result.

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Is my personal information provided to you fully secured?
Definitely yes. We use secure server and SSL encryption to protect customer privacy.

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Can I put an order if I'm not included in your shipping region?
It depends. You may make a fax order as mentioned in terms and conditions and we will check whether we can ship or not regarding your address.

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Will I have my money back for opened /used item?
No, we are sorry that we do not provide refund to opened or used item.

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Last Updated: 10 Apr 2007 04:05:50 PDT home  |  about  |  terms  |  contact
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